TERMS & POLICIES:
1. Every product warranty is 30 minutes from the date of purchase (unless otherwise stated in the product description). * EXCEPTION to Number 8 below.
If you encounter any issues with your accounts, please contact admin(s)/support available. We'd always be available to help. We advise you kindly contact us immediately you discover any issue with any item purchased, complaints laid after 30minutes warranty won't be paid attention to.
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2. A 99.99% guarantee for product returns/replacements is a recorded video, as per Number 3 below.
Whether we are online or not, please contact us via WhatsApp or on Telegram ( no need to message in multiple places at once ).
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3. A refund to user wallet (moneyback) is only possible if it is not possible to replace the item with a similar one. If a moneyback occurs and the payment service fee used to process the payment exceeds 1% of the refund amount, the fee will be borne by the customer.
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4. Please note that when contacting support for replacement, Lavida Digitals reserves the right to request a video of the purchase (for ANY product), as it's not always possible to identify the specific issue with the product, such as coupons. Recording a video is optional but it 100% guarantees the replacement in the event of a defective item.
Video recording of the purchase must be made BEFORE payment for the item. Recordings made after receipt of the item, at the request of support, are not considered grounds for a return or replacement.
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5. The User is solely responsible for any uninformed purchased. Refunds or exchnages for similar items with any additional criteria are NOT POSSIBLE! It is best to clarify any questions you may have with Lavida Digitals SUPPORT before purchasing.
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6. The warranty for the use of the product covers the fact that you can log in to your account using your login and password if the product received after purchase contains the data specified in Number 5 above. Their use is MANDATORY! (exception 6.1.2)
6.1 User Agent / cookies / Fingerprint / Proxy / Token / API / Format of a specific program, etc.
6.1.1 If the accounts DO NOT match your software / browser extension, etc. - this is not a reason for returning / replacing the product.
6.1.2 VKONTAKTE accounts in the login: pass: token format, which requires 2FA when logging in via login: pass - are subject to return / replacement (unless the product description does not indicate how to use TOKEN to log in via the WEB version , as well as other conditions for return / replacement).
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7. By purchasing a product, the User understands that they know how to use it. Lavida Digitals is not the original supplier of these products, and therefore does not provide training on how to fully use the product, unless the basics eg How to login such product. Therefore, we will NOT be able to teach or fully advise the User on how to use the product.
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8. If you can log in to your account via a computer and it works, but access is limited or impossible for certain reasons on another device/browser/software, etc., this is NOT grounds for a return/replacement of the product, unless the product is intended exclusively for a specific device.
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9. Product warranty:
9.1 Standard product warranty - 30 minutes
9.2 VK is - 10 minutes
9.3 INDIVIDUAL warranty product is specified in the product description, if this information is NOT AVAILABLE , the STANDARD warranty p. 8.1
9.4 Long-term product warranty is relevant and valid as long as the supplier cooperates with Lavida Digitals, otherwise the product warranty is invalid.
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10. After purchasing a product, change the data on it (login/password/email, etc.) to avoid accidental logins from third parties, with the EXCEPTION of as Indicated in Number 10.1
10.1 It is PROHIBITED to change data where accounts have REAL origins , for example: VPN/Movie services/etc.
10.2 The Marketplace is NOT responsible for a product on which data has been changed after a period of time (as Indicated in Number 9)
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11. When purchasing any product, use/test it IMMEDIATELY , without putting it off, otherwise you will lose the guarantee that you will be able to receive a return/replacement of the product.
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12. If a User makes any changes to a purchased item and then requests a return/replacement, the User may be denied due to the information entered in the account.
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13. After receiving the item, the USER agrees to retain the item for future use. Lavida Digitals does not act as a storage facility for the purchased item.
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14. If the marketplace issues a replacement item, the USER AGREES to retain this account . Lavida Digitals does not act as a storage facility for the purchased item.
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15. The User undertakes not to create unnecessary flood/spam/information towards Lavida Digitals. Otherwise, we have the right to REFUSE service at the time of the request and thereafter, WITHOUT any compensation.
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16. Lavida Digitals does NOT compensate the user for funds/additional services/accounts, etc., spent on purchasing additional services for using the product.
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17. The product warranty begins upon receipt of the product. If the user does not have the skills to use the product as at the time of purchase, this will not delay the product's warranty period. as Indicated in Number 6 above.
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18. The user undertakes to provide as much information as possible in the event of any problems with the purchased product.
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19. It is prohibited to leave a message WITHOUT order details immediately after purchase, and then send the order number/list of invalid items after the warranty period has expired.
20. The user will NOT be able to receive a replacement/refund for accounts that they have already used and then applied for a replacement/return of the product.
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21. The user is prohibited from using accounts for which a refund or replacement has been issued.
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22. Regardless of whether Lavida Digitals support team is online or not, you must submit an order request immediately upon discovering a problem; otherwise, your order's warranty will be voided.
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23. A proxy matching your account's geolocation is required when working with a product; otherwise, support may refuse to process, replace, or return your request. For products with a mixed IP address, any geolocation is acceptable, but a proxy is required. Using a VPN when working with a product is prohibited .
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24. Lavida Digitals has no refund policy directly to Crypto wallets nor Bank Accounts.
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25. Refunds to user wallets are only possible if the fault is from our end.
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26. Users are solely responsible for what they use the products for. Lavida Digitals does not support or encourage the use of products purchased from us for illegal purposes.
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27. PS Ignorance of the rules does not excuse responsibility.
Lavida Digitals reserves the right to change the rules without prior notice to customers!
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PRIVACY POLICY
We place a lot of value on protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you use our services.
Collection and use of information
When you use our website or interact with our services, we may collect certain personal information from you. This may include your name, email address, phone number, address, and other information you provide when registering or using our services.
We may use your personal information to:
Protect
We are committed to protect your personal information and have appropriate security measures in place to ensure that your information is kept safe when you visit our website.
Please remember, however, that no method of transmission of information over the internet or electronic means is 100% secure or reliable. While we strive to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us or from our services, and you do so at your own risk.
Links to other websites
Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website. We encourage you to review the Privacy Policy of every website you visit as we have no control over or responsibility for the privacy practices or content of third party websites or services. .
Changes to privacy policy
We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page and will be effective immediately upon posting. By continuing to use our services after such changes are posted, you agree to such changes.
